Warranty Service.

At True Homes, we know part of True Satisfaction is getting the warranty help you need whenever you need it.  Keep these numbers handy – we recommend writing them down and taping them inside a kitchen cupboard.

Request Service

Phone (704) 238-1229 x120

Calls will be returned the next business day Monday - Friday, 8 am - 5 pm.

E-mail: warranty@truehomesusa.com

Online Service Requests

To access the warranty service online request system click here.

Emergency Service

Phone (704) 238-1229 x120 

PLEASE NOTE: An emergency is defined as a situation that renders your home uninhabitable, or a situation in which your home is a danger to the safety of you and your family.